1. In support of the Department of Education’s commitment to continuously improve the quality of its services and strengthen customer and stakeholder satisfaction, the Schools Division Office of Dasmarinas City shall conduct the pilot implementation of the Online Client Satisfaction Measurement (CSM) System.
2. The Client Satisfaction Measurement is an essential mechanism for obtaining and analyzing feedback from clients and other stakeholders regarding the quality, efficiency, responsiveness, and overall delivery of government services. It supports the implementation of the DepEd National Quality Management System (NQMS), particularly in determining client needs and expectations, monitoring customer satisfaction, and identifying opportunities for continual improvement.
3. The CSM likewise supports compliance with the requirements of the Anti-Red Tape Authority (ARTA) on the implementation of Client Satisfaction Measurement among government agencies pursuant to Republic Act No. 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and applicable implementing guidelines.
4. To facilitate the systematic collection, consolidation, monitoring, and analysis of client feedback at the school and Division levels, SDO Dasmarinas City has developed an Online Client Satisfaction Measurement (CSM) System, which shall be piloted in all concerned public schools.
