1. Pursuant to DepEd Memorandum No. 030, s. 2026, entitled “2026 National Oplan Balik Eskwela,” the Department aims to support learners and stakeholders during the opening of the school year by providing timely information and addressing concerns related to enrollment and school operations.
2. In line with this directive, the Division OBE-Public Assistance Command Center (OBE-PACC) and School OBE-PACC shall serve as the official information, complaints processing, and referral mechanisms. They shall perform the following functions:
a. Receive, process, and respond to queries, information requests, and complaints from the public, including those endorsed by other DepEd offices;
b. Assist in the dissemination and clarification of DepEd policies, programs, projects, and processes, particularly those relevant to the opening of classes;
c. Accurately identify and coordinate with the concerned DepEd offices regarding complex issues that require appropriate action; and
d. Monitor, document, and submit reports on all issues and concerns received, including the actions taken thereon.
