1. Pursuant to Section 3, Rule IV of the Implementing Rules and Regulations (IRR) of Republic Act No. 11032, all government agencies are required to establish feedback mechanisms and client satisfaction measurement systems as part of their process improvement efforts and to submit the results thereof to the Anti-Red Tape Authority (ARTA).
2. The Client Satisfaction Measurement (CSM) serves as a vital tool for gathering and analyzing feedback from clients and stakeholders regarding the quality, efficiency, responsiveness, and overall delivery of government services. It enables the Department to assess client needs and expectations, monitor satisfaction levels, and identify opportunities for service improvement.
3. In accordance with Memoranda PAS-OD-38 and PAS-OD-49, the Department shall adopt an automated Client Satisfaction Management System to streamline the collection of client and stakeholder feedback and the consolidation of the 2026 Client Satisfaction Measurement Reports.
